Service FAQ 1. Payment Methods: Visa or Master Credit and Debit Card PayPal Western Union or Bank Wire Transfer
2. “Worry Free” Shipping & Delivery: After receipt of your payment, your item will be shipped within 2 business days with insurance. If your item was lost and damaged, we will do FULL money refund or re-ship a new one to you! Absolutely worry free! Free international shipping to all over the world (Default Option): By Hong Kong Post Registered Air Mail. For U.S. Buyers, it usually takes 5-10 business days to arrive. (It includes a tracking number that can be traced on www.usps.com.) For other international buyers, it usually takes 5-14 business days to arrive. (It includes a tracking number that can be traced on Hong Kong post and your destination county post website.) Expedited international Shipping Option: US$10.95-29.95, depends on destination country. Your order will be shipped through UPS/FedEx/DHL/EMS which usually takes 3-5 business days to arrive. It includes a tracking number. Please leave us a contact phone number which helps your local UPS/FedEx/DHL/EMS delivery person to reach you. Without a phone number, we can not ship your order out.
3. Warranty and Returns without any questions: We have great confidence in our products! If you are not completely satisfied for any reason, simply ship it back to us within 30 days and we will refund your FULL purchase price. (Please contact us (service@scioutlet.com) first to get an RMA (Return merchandise authorization) number and Return address. Our customer service representative will instruct you the next step for your refund.)
4. Tax and Import duty Note: SciOutlet.com does not add any hidden charges or sales taxes. However the buyer is responsible for any import duties and customs delays applicable in their own country. Normally any taxes levied are charged on delivery by the courier. SciOutlet.com is unable to quote tax rates or offer formal tax rates advice. While we will try our best to help you avoid delays and unnecessary taxes. U.S. buyers whose order value is less than US$200 usually do not experience delays and duty [1]. If your order value is more than US$200, just let us know. We will discuss the customs issue with you to make sure that you get a happy, fast and smooth shipping experience. [1]:http://www.cbp.gov/xp/cgov/trade/basic_trade/internet_purchases.xml#PostalServiceCouriersandFreight
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